Transforming Mining Operations: Streamling end-to-end processesMining
They thrive for the opportunity to put their quality team, equipment and process improvements to work for their customers. They provide a comprehensive range of equipment and expertise required for various projects, spanning mining, excavation, construction, reclamation, managed services, and heavy transport. They sought to implement a unified platform that could streamline operations, enhance visibility, and promote collaboration across all facets of their business, from workforce management to machinery transportation and clearance management.
challenge
- Operational Inefficiencies and Manual Processes Manual paperwork completion at remote sites led to time-consuming operations and significant gaps in data accuracy and accessibility.
- Lack of Centralized Process Management Absence of a centralized system for workforce, process, and machinery management hindered transparency and efficiency across operations.
- Supervisor KPI Evaluation and Bonus Payout The need to establish a system for evaluating Key Performance Indicators (KPIs) for supervisors to support bonus payouts required structured data and clear performance metrics.
solution
- UI Automation The V2 team conducted a thorough analysis of existing processes and developed a user-friendly interface to automate manual data entry, reducing errors and enhancing efficiency.
- Vendor Management Implementation A vendor management system was implemented to streamline legal processes related to vendor management, enhancing transparency in vendor interactions
- Integration with Multiple Systems Salesforce was seamlessly integrated with various third-party systems, including Paycom for employee attendance tracking, Digital Signature for onsite receipts, Dropbox for forms management, and e-Maint for heavy haul equipment inventory tracking, enabling smooth data flow and centralized management.
- Custom Approval Process Custom development was undertaken to establish an approval workflow for validating and approving uploaded information, ensuring accuracy and compliance with company standards.
- Tech stack: Sales Cloud, Experience cloud, Talend, Dropbox, eMaint
Outcomes
- Enhanced Team Efficiency Operational team efficiency improved by 70%, while the finance team experienced a 50% increase in efficiency. This resulted in faster completion of tasks, reduced turnaround time, and streamlined financial processes.
- Improved Visibility Management gained a comprehensive overview of work progress, manpower utilization, and machinery usage across all sites, resulting in a 30% increase in productivity.
- Streamlined Invoicing and Approval Process Invoicing transparency led to a 50% faster invoice processing and a 25% decrease in payment delays.
- Transparency for Future Opportunities Enhanced transparency provided clients with insights into future business opportunities, improving client satisfaction and potentially increasing revenue by 30%.
In my 36 years of working I have never been as pleased with a partner as with V2. They are a safe pair of hands.
Let’s work together
V2Force is a trusted Salesforce Partner, delivering excellence and creating pathbreaking Customer Satisfaction records for over a decade. We can join you at any phase of your Salesforce journey and help you realize your goals.