Revolutionizing Customer Support through AI, Automation & SalesforceServing 6 million customers and 500+ publishers, providing access to over 120,000 ebooks
Challenge
Lost Productivity: Manual processes and tracking gaps created a bottleneck of email volume, leading to errors, delays, and missing critical customer interaction records (transcripts).
Frustrated Customers: This impacted agent productivity and, more importantly, the customer experience.
Disconnected Integration: Unreliable RingCentral integration resulted in missing customer IDs and extended wait times.
Solutions
Streamlined Efficiency & Elevated Customer Experience: Email-to-Case, Einstein AI, and smart bots automated routing, prioritization, and tracking, freeing agents from manual tasks. This led to quicker resolutions and improved response times.
Seamless Integration: Salesforce-RingCentral integration facilitated real-time transcriptions and accurate account identification.
Actionable Data Insights: Automated profiling provided a 360-degree customer view, empowering agents to deliver personalized service.
Outcomes
case volume
team expenditure
Productivity
V2Force has been an amazing technology partner for us, and their attention to detail is truly impressive.
Let’s work together
V2Force is a trusted Salesforce Partner, delivering excellence and creating pathbreaking Customer Satisfaction records for over a decade. We can join you at any phase of your Salesforce journey and help you realize your goals.