Revolutionizing Customer & Field Service Operations With AI-Driven AutomationServing 419,200 customers across all 51 U.S. states and territories as of 2023.
Challenge
Poor Call Routing: Inefficient call created unnecessary delays, leading to abandoned interactions, and frustrated dealers and partners, disrupting workflow.
Lack of Self-Service Features: The absence of robust self-service options resulted in slower support response times, decreasing service efficiency and impacting customer satisfaction.
Disjointed CRM Integration: Ineffective CRM integration required customers to repeatedly explain their issues, extending service times and reducing overall productivity.
Slow Information Retrieval: Delayed access to key data resulted in lost sales opportunities and slower problem-solving, impacting overall efficiency.
Solutions
AI-enhanced Call routing & Self Service: Implemented AI-driven IVR to intelligently route calls, minimizing wait times and ensuring fast issue resolution.
Streamlined Dealer & Partner Engagement: Developed a real-time portal for seamless dealer and partner interactions, fostering quicker response times and stronger collaboration.
Efficient Field Service Management: Optimized field operations with Field Service Lightning (FSL), ensuring scheduling, smart dispatching, and rapid on-site issue resolution—boosting both customer satisfaction and revenue potential.
Outcomes
V2Force has been an amazing technology partner for us, and their attention to detail is truly impressive.
Let’s work together
V2Force is a trusted Salesforce Partner, delivering excellence and creating pathbreaking Customer Satisfaction records for over a decade. We can join you at any phase of your Salesforce journey and help you realize your goals.