Service Cloud
Revolutionize
Customer Service with
AI & Automation
Deliver exceptional, AI-driven support that boosts
satisfaction, streamlines operations, and drives growth
In today’s hyper-connected world, customers demand fast, seamless, and personalized support. Salesforce Service Cloud empowers your business to meet these expectations with AI-driven automation, omnichannel engagement, and actionable insights. From intelligent case routing to self-service portals, Service Cloud transforms your customer service into a competitive advantage. We help you leverage Service Cloud to its fullest potential.
At V2Force, we specialize in transforming customer service operations. Our tailored solutions ensure your business stays ahead of the curve, turning satisfied customers into loyal advocates.
increase in case resolution rates with AI
automated case resolutions annually
hours saved per year in agent productivity
CSAT in case resolution rates with AI
successful salesforce engagements worldwide
Our Service Cloud Offerings
Service Cloud
Revolutionize customer support with AI-driven case management, omnichannel engagement, and self-service options. Turn every interaction into an opportunity to delight your customers.
- Omnichannel support integration
- AI-powered case routing and resolution
- Automated workflows for enhanced productivity
Field Service Lightening
Optimize field operations with smart scheduling, real-time tracking, and AI-powered automation. Reduce downtime, lower costs, and enhance on-site service efficiency.
- AI-driven scheduling and optimization
- Mobile workforce enablement
- Asset and inventory management
Salesforce Voice
Elevate voice support with AI-driven virtual assistants, speech analytics, and intelligent IVR systems. Turn every call into a seamless, data-driven experience.
- Intelligent IVR systems
- AI-driven virtual assistants
- Speech analytics for deeper insights
Customer Portal
Empower customers with personalized self-service portals, AI-powered chatbots, and instant support. Reduce service volume while improving satisfaction.
- AI-powered chatbots and virtual assistants
- Seamless integration with Service Cloud
- Knowledge base management
Data + AI
Unlock the power of predictive analytics and intelligent automation. Anticipate customer needs, identify trends, and resolve issues before they escalate.
- Predictive analytics for proactive support
- Intent-based case resolution
- AI-driven recommendations
Our Service Cloud Offerings
Service Cloud
Revolutionize customer support with AI-driven case management, omnichannel engagement, and self-service options. Turn every interaction into an opportunity to delight your customers.
- Omnichannel support integration
- AI-powered case routing and resolution
- Automated workflows for enhanced productivity
Field Service Lightening
Optimize field operations with smart scheduling, real-time tracking, and AI-powered automation. Reduce downtime, lower costs, and enhance on-site service efficiency.
- AI-driven scheduling and optimization
- Mobile workforce enablement
- Asset and inventory management
Salesforce Voice
Elevate voice support with AI-driven virtual assistants, speech analytics, and intelligent IVR systems. Turn every call into a seamless, data-driven experience.
- Intelligent IVR systems
- AI-driven virtual assistants
- Speech analytics for deeper insights
Customer Portal
Empower customers with personalized self-service portals, AI-powered chatbots, and instant support. Reduce service volume while improving satisfaction.
- AI-powered chatbots and virtual assistants
- Seamless integration with Service Cloud
- Knowledge base management
Data + AI
Unlock the power of predictive analytics and intelligent automation. Anticipate customer needs, identify trends, and resolve issues before they escalate.
- Predictive analytics for proactive support
- Intent-based case resolution
- AI-driven recommendations
AgentForce – Elevate Support Teams with Intelligent Automation
AgentForce leverages cutting-edge AI to supercharge your service operations. From automatedsentiment analysis to intelligent routing, it’s designed to enhance every aspect of your customer service.
Smart Agent Routing & Recommendations
- AI-powered case triaging
- Skill-based routing with most qualified agent
- Load balancing algorithms distribute cases efficiently
- Omnichannel visibility to ensure seamless customer experiences
Real-Time Sentiment Analysis
- AI-driven sentiment tracking detects frustration, urgency or satisfaction levels
- Automated case prioritization to escalate high-risk cases
- Personalized responses
- Predictive customer engagement
Automated Follow-Ups & Escalations
- AI-triggered reminders
- Automated next-best actions to guide agents
- Auto-escalation workflows to flag critical issues
- Seamless integrations with CRM and Service Cloud
Salesforce
The foundation of modern customer service, Service Cloud centralizes case management, customer interactions, and omnichannel support into a seamless, scalable platform. With automation and deep integrations, businesses can ensure consistent, high-quality service across every touchpoint.
Data
Service Cloud turns every interaction into actionable intelligence, allowing businesses to anticipate customer needs, identify trends, and optimize workflows. With predictive analytics and automation, organizations can deliver faster resolutions, proactive support, and enhanced customer satisfaction.
AI
AI is reshaping customer service, and Service Cloud integrates intelligent automation to streamline workflows, reduce response times, and boost agent efficiency. Features like AI-driven case routing, virtual assistants, and predictive recommendations enable faster, more personalized support while maintaining a human-centric experience.
Our Impact: Transforming Customer Service with
AI & Automation
AI-powered engagement
Elevating customer satisfaction and driving loyalty within Service Cloud.
Empowering support teams
Streamlining workflows with Service Cloud automation capabilities.
Unified platform
Delivering personalized customer support experiences through Service Cloud.
AI-driven resolution
Accelerating issue resolution with minimal agent intervention in Service Cloud.
Data-driven insights
Cultivating lasting customer relationships using Service Cloud data.
Intelligent automation
Scaling support operations effortlessly with Service Cloud's power.
A leading provider of
luxury vacation rentals
V2Force transformed our contact center with AI-driven automation. Our response time improved by 40%, and CSAT scores increased by 32%.
Customer Story
Intelligent Communication Transformation: Maximizing Customer Experience with AgentForce, Amazon Connect and Mobile Connect
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Let’s work together
V2Force is a trusted Salesforce Partner, delivering excellence and creating pathbreaking Customer Satisfaction records for over a decade. We can join you at any phase of your Salesforce journey and help you realize your goals.